We took utmost care in packing the item. As stated in our policy https://www.chettinadsnacksonline.com/pages/our-policies-and-terms-of-service: If the customer finds the package damaged or opened at the time of delivery by the courier agency, please do not accept the package and return it immediately to the courier delivery person. CSO store has Thengulal Murukku, Kai Murukku, Seepu Seedai, Thattai and other products which are delicate in nature. CSO despatch these items properly packed and wrapped with bubble sheet. CSO store has the flour (Maavu) for the selected items and utensils that are of interest to customers who wish to prepare the traditional food items in the form they want to have without any breakage. CSO values the customer interest to put such alternative range of products. CSO is not responsible for the broken/spoilage of the above items occurred as the result of improper handling of the package by the courier company.
